Shipping Policy

CANADIAN SHIPPING OVERVIEW

Prices are listed in Canadian Dollars

  • "Free Shipping over $99" is only eligible for orders within major cities in Canada.    Provinces eligible for free shipping include:
    • Alberta
    • British Columbia
    • Manitoba
    • New Brunswick (Fredericton Only)
    • Newfoundland and Labrador (St. John's Only)
    • Nova Scotia (Halifax Only)
    • Ontario
    • Prince Edward Island (Charlottetown Only)
    • Saskatchewan
    • Northwest Territories (Yellowknife Only)
    • Yukon (Whitehorse Only)

***Taxes will be charged based on the province of the sale

  • Free Delivery is not eligible for remote locations.  Contact us before ordering to verify if your location qualifies as a remote location
  • If a product is out of stock, a refund will be issued immediately and a 5% coupon will be provided for the next order
  • Dates for shipments are quoted on business days; this does not include weekends or Canadian Statutory Holidays
  • PO Boxes will only be accepted as delivery addresses on small item orders.  Please contact us before placing an order to confirm whether your order will be eligible for delivery to PO Boxes
  • Extra charges will apply for order requiring tailgate service.  The credit card on file will be charged an additional $50 for this service
  • All orders will have a tracking number except those mailed out by lettermail
  • If a product is needed with a quick turn around, contact us to see your shipping options and the additional charges that will be needed to complete the transaction

SHIPMENT LEAD TIMES

  • Products will be shipped between 1-3 business days
  • Items that are labeled as "SPECIAL ORDER" will have lead times between 1-4 weeks after order is placed

 UNCLAIMED PACKAGES

  • When unclaimed orders are returned to us, the customer will be responsible for the return shipping charges.  All orders, except lettermail envelopes, will be provided tracking numbers.  It is the responsibility of the customer to follow these tracking number to be aware of the whereabouts of their order

DELIVERY ADDRESSES

  • If an item has shipped and a wrong delivery address was provided, there will be no refund for the order under any circumstance
  • If the order has NOT shipped, there will be no additional charge for a change of address providing the new address does not increase the shipping rate of the original address
  • Billing information will have to be re-verified when there is a change in a delivery address

USA SHIPPING POLICY

  • Shipping rates to the USA will be provided via Chit Chats Express 
  • NO CHEMICALS WILL BE AVAILABLE FOR SHIPMENT TO THE UNITED STATES OF AMERICA
  • Customer will be responsible for all import duties from Canada.  
  • We do not charge taxes on purchases made from the USA


INTERNATIONAL SHIPPING POLICY (OUTSIDE OF CANADA AND USA)

  • Prior to placing orders, please contact us about shipping costs based on your location and size of the order.  
  • We do not charge taxes on international purchases
  • Customer is responsible for all import duties from Canada