CANADIAN SHIPPING OVERVIEW
Prices are listed in Canadian Dollars
- "Free Shipping over $149" is only eligible for orders within ONTARIO AND QUEBEC. Shipping on orders outside of Ontario and Quebec will be calculated based on the weight of the products in the shopping cart.
***Taxes will be charged based on the province of the sale
- If a product is out of stock, a refund will be issued immediately.
- Dates for shipments are quoted on business days; this does not include weekends or Canadian Statutory Holidays
- PO Boxes will only be accepted as delivery addresses on small item orders. Please contact us before placing an order to confirm whether your order will be eligible for delivery to PO Boxes
- Extra charges will apply for order requiring tailgate service. The credit card on file will be charged an additional $50 for this service
- All orders will have a tracking number except those mailed out by lettermail or those shipped locally but our drivers.
- If a product is needed with a quick turn around, contact us to see your shipping options and the additional charges that will be needed to complete the transaction.
- We do not ship to PO Boxes
- Certain Rural Areas within Ontario and Quebec are not eligible for free shipping. Please contact us prior to placing an order to find out if your order is eligible for free shipping.
SHIPMENT LEAD TIMES
- Products will be shipped between 1-3 business days
- Items that are labeled as "SPECIAL ORDER" will have lead times between 1-4 weeks after order is placed
UNCLAIMED PACKAGES
- When unclaimed orders are returned to us, the customer will be responsible for the return shipping charges. All orders, except lettermail envelopes or those delivered by our drivers, will be provided tracking numbers. It is the responsibility of the customer to follow these tracking number to be aware of the whereabouts of their order
DELIVERY ADDRESSES
- If an item has shipped and a wrong delivery address was provided, there will be no refund for the order under any circumstance
- If the order has NOT shipped, there will be no additional charge for a change of address providing the new address does not increase the shipping rate of the original address
- Billing information will have to be re-verified when there is a change in a delivery address
USA SHIPPING POLICY
- Shipping rates to the USA will be provided via Chit Chats Express
- NO CHEMICALS WILL BE AVAILABLE FOR SHIPMENT TO THE UNITED STATES OF AMERICA
- Customer will be responsible for all import duties from Canada.
- We do not charge taxes on purchases made from the USA
INTERNATIONAL SHIPPING POLICY (OUTSIDE OF CANADA AND USA)
- Prior to placing orders, please contact us about shipping costs based on your location and size of the order.
- We do not charge taxes on international purchases
- Customer is responsible for all import duties from Canada