Order Cancellation (Pre-Fulfillment)
Customers may request to cancel an order prior to fulfillment (before it has been packed, shipped, or otherwise processed for delivery). Approved cancellations will be subject to a 2.5% cancellation fee, which will be deducted from the total refund amount.
Please note:
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Once an order has entered the fulfillment process, it is no longer eligible for cancellation.
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All cancellation requests must be submitted in writing via email or through our designated customer service channels.
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The 2.5% fee applies to the total order value, including taxes and discounts.